Frequently Asked Questions (FAQs) include ASC Security's detailed answers to the most frequently asked questions.

An alarm system consists of a number of devices and components (movement detectors, door contacts, control module, keyboard, buzzers, etc.) enabling the detection of dangerous situations such as fires, intrusions or gas leaks. It should be noted that an alarm system cannot, on its own, warn police or firemen. For enhanced safety, backed by rapid intervention of competent authorities, the alarm system must be linked up to an alarm centre.

Linking up to an alarm centre is a process involving monitoring at a distance, through a telephone network, by specialised centres called alarm centres. The alarm centre’s interveners receive the signals from the linked alarm systems, decode them and act according to pre-established guidelines with the client in order to set up the proper measures fitting the circumstances (alarm validation, calls to firemen, police or emergency medical care, etc.).

Our remote monitoring centre is located in Montreal and serves Quebec, Ontario and New-Brunswick.

The Underwriters Laboratories of Canada certification vouches that an alarm system or product complies with Canadian norms.
May I benefit from an alarm system even if I have a pet?
Yes. Movement detectors specially adapted for pets may be installed, allowing them to have free access to secured zones without setting off false alarms.

Yes, Most security systems use motion detectors as a back up when you are not in the house.  There are special detectors that do not “detect” animals under a certain size.

Many municipalities now charge fees when false alarms cause policemen and firemen to make calls for nothing. By-laws vary from one municipality to the next.

Yes. During a power outage, the backup battery can take over for many hours, enabling your alarm system to function normally.